Posts tagged as:

customers

Got Issues?

December 8, 2009

There’s one thing that this site and The Rookie Manager have in common:
We detest bad customer experience.
While here at Rookie we just rant and discourage customers from ever using the services of the offending companies, Mark Kaigwa and the team at Gotissuez.com take it a step further:

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Amazon Vs Nakumatt: Customer Care Case Study

August 24, 2009

I will preach customer care till the kingdom come. Reason being, Kenyan businesses have a way of treating customers as a necessary evil, to be exploited and thrown into the trash can at the earliest opportunity.

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Consistency is Key

July 8, 2009

I’m indeed honoured to have the first guest post on here by Kaboro. Enjoy!

Kenyan’s are a peculiar lot. This was said by Michael Joseph, CEO Safaricom, and his words have now been (in) famously entered into the annals of Kenya’s favorite statement history. Now, to put it into context; Kencell vs. Safaricom, tarrif battles circa [...]

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