Monthly Archives: December 2009

I hit the send button and sigh deeply. That’s me emailing the members of an investment club I’ve chaired for the last 3 years (and still continue to chair despite having resigned over a year ago).

We all want to be extraordinary in what we do, but the fact of the matter is few will be truly legendary. There’s a price to pay for excellence, sacrifices to be made,pain to be borne, blood sweat and tears. My favourite writer Sunny Bindra looks at Michael Jackson’s work ethic and his pursuit for excellence as screened in the movie This Is It. Enjoy!

There’s one thing that this site and The Rookie Manager have in common: We detest bad customer experience. While here at Rookie we just rant and discourage customers from ever using the services of the offending companies, Mark Kaigwa and the team at Gotissuez.com take it a step further:

I’m not an authority on matters marketing, but this last Saturday I discovered the biggest reason why Zain is a distant second to Safaricom at the moment. Poor marketing. The typical customer doesn’t know half the services Zain has, and in my opinion if you’re selling a retail product, you should sing about it till your customers want you to shut up. Safaricom got this…