From the monthly archives:

August 2009

Amazon Vs Nakumatt: Customer Care Case Study

August 24, 2009

I will preach customer care till the kingdom come. Reason being, Kenyan businesses have a way of treating customers as a necessary evil, to be exploited and thrown into the trash can at the earliest opportunity.

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KPLC/KENGEN, Some Suggestions To Reduce Utility

August 12, 2009

This is a cross post from Kaboro (thanks for letting me post). Thought it was  a good read. KPLC are you listening?

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You’ll Never be Ready…

August 10, 2009

…to walk out of employment.
This post will be more personal than the previous ones  because I feel the need to share a journey I have been and still am walking.
When is the best time to walk out of employment?

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