From the category archives:

Business

Got Issues?

December 8, 2009

There’s one thing that this site and The Rookie Manager have in common:
We detest bad customer experience.
While here at Rookie we just rant and discourage customers from ever using the services of the offending companies, Mark Kaigwa and the team at Gotissuez.com take it a step further:

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Zain! Oh Zain!

December 7, 2009

I’m not an authority on matters marketing, but this last Saturday I discovered the biggest reason why Zain is a distant second to Safaricom at the moment. Poor marketing.
The typical customer doesn’t know half the services Zain has, and in my opinion if you’re selling a retail product, you should sing about it till your [...]

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Amazon Vs Nakumatt: Customer Care Case Study

August 24, 2009

I will preach customer care till the kingdom come. Reason being, Kenyan businesses have a way of treating customers as a necessary evil, to be exploited and thrown into the trash can at the earliest opportunity.

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You’ll Never be Ready…

August 10, 2009

…to walk out of employment.
This post will be more personal than the previous ones  because I feel the need to share a journey I have been and still am walking.
When is the best time to walk out of employment?

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Owning a Business – The Management Model

July 28, 2009

It is fair to say not all of us are created entrepreneurs. Some (most) of us are better off managing other people’s businesses and the thought of the responsibility and stress in running our own businesses isn’t worth it at all.
Other than stocks, how can these people make their money work for them?

There are many [...]

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Consistency is Key

July 8, 2009

I’m indeed honoured to have the first guest post on here by Kaboro. Enjoy!

Kenyan’s are a peculiar lot. This was said by Michael Joseph, CEO Safaricom, and his words have now been (in) famously entered into the annals of Kenya’s favorite statement history. Now, to put it into context; Kencell vs. Safaricom, tarrif battles circa [...]

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why do business?

June 30, 2009

This question in the Kenyan context will generate no brainer answers such as,
’so I’m no longer employed’,
‘to make a little cash on the side’
‘well, my neighbour opened a clothes exhibition and he just bought a new car, he must be doing well, that’s where the money is!”
If you look at Wall Street (which for a [...]

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